Return in 14 days – right of withdrawal

If you have purchased as a natural person (consumer) on separa-zone.ro, you have the right to withdraw from the contract within 14 calendar days, without specifying the reason, according to OUG No. 34/2014 on consumer rights.

When the 14-day deadline begins

• the day on which you (or a person designated by you, other than the courier) enter the physical possession of the product;
• if an order has more than one product delivered separately from the day on which you receive the last product;
• if the product is delivered in several lots or pieces from the day on which you receive the last lot or piece.

How to withdraw

Please inform us of the withdrawal decision by means of a clear statement before the expiry of the 14 days:

• online, by withdrawal function: Withdraw from the contract here. Fill in the name, order number and e-mail address, then press "Confirm your withdrawal. Immediately receive the confirmation of receipt by email, with the date and time of dispatch;
• on e-mail, contact@impor.ro;
• by mail or courier to IMPOR GROUP S.R.L., Str. Miron Cristea no. 33, postal code 077006, Copăceni, jud. Ilfov.

You can use the form template below, but it is not mandatory. We confirm receipt of the request by e-mail, without delay. Phone 021 450 60 70 (L–V 08:00–17:00) helps you with information, but withdrawal must be submitted in writing.

Return of product

• Send the product back or deliver it to the above address without delay, at the latest in 14 days from the date on which you notified us of your withdrawal.
• The direct cost of the return shall be borne by you, unless the product has been delivered incorrectly or is not in conformity.
• We recommend that you pack the product in such a way that it does not deteriorate in transport and include the accessories and documents received.

Refund of money

• We refund all amounts paid, including the cost of standard delivery, at most 14 days from the date on which we were informed about the withdrawal.
• We can postpone the refund until we get the product back or you send us proof of dispatch, any of which comes first.
• We use the same method of payment as when buying (for payment reimbursement, by bank transfer to the account you indicate), without any commission for you.
• If you have chosen a delivery more expensive than standard delivery, the difference will not be refunded.

Status of the returned product

You can unpack and check the product as you would in a store. Answer only to decrease the value of the product resulting from manipulations that exceed what is necessary to establish its nature, characteristics and functioning (e.g. assembly, effective use, deterioration). In this case, we can retain the amount refunded for the decrease, which we shall communicate to you in writing.

Where the right of withdrawal does not apply

• products made according to your specifications or clearly customized (e.g. gates, grills, doors, curtains, indicators made on the dimensions or the text ordered);
• Sealed products which cannot be returned for reasons of hygiene or health protection if they have been desiccated;
• products which, after delivery, have been mixed inseparably with other elements;
• services (e.g. assembly) provided in full, if the provision began with your express agreement and with the confirmation that you lose the right to withdraw after the full provision;
• purchases made as a legal person or as a professional (the right of withdrawal is of consumers).

Products defective or delivered incorrectly

If the product is damaged by transport, defective or different from the ordered product, contact us as soon as possible at contact@impor.ro. In such cases, the legal guarantee of conformity applies (see page Warranty), and transport costs are borne by us.

Model of withdrawal form

(Please complete and send this form only if you wish to withdraw from the contract)

To: IMPOR GROUP S.R.L. Miron Cristea no. 33, postal code 077006, Copăceni, jud. Ilfov, e-mail: contact@impor.ro

Vă informez prin prezenta cu privire la retragerea mea din contractul referitor la vânzarea următoarelor produse: ……………………………………

Comandat la data: …………… / Primit la data: ……………

Numărul comenzii: ……………………

Numele consumatorului: ……………………………………

Adresa consumatorului: ……………………………………

Semnătura consumatorului (doar dacă formularul este trimis pe hârtie): ……………

Data: ……………

Operator: IMPOR GROUP S.R.L., CUI RO48366082, Rule. With. J2023004046230, Str. Miron Cristea no. 33, Copăceni, jude. Ilfov.